Welcome To Our Information Centre Page

This page contains detailed information about our tours and destinations, from F.A.Q page to usefull maps and some other things. This page will be updated from time to time.

Terms and Conditions

Read about our terms that are applied in our tour purchases, including reservation, insurance, refund, cancellation and more.


Indemnity Form

Traverse Tours Sdn Bhd (The Operator) operates within strict guidelines however adventure activities by their very nature involve a degree of risk. By partaking in these activities participants agree to assume this risk and will be required to sign to sign an indemnity form before the tour commences. This should be clearly advised by the Operator personnel to participant.

Insurance

It is necessary to provide a list of participants name, age, sex and nationality upon reservation (ONLINE RESERVATION FORM) for Insurance purposes by emailing to us the details together with your ORDER ID as reference.

ALL INFORMATION PROVIDED BY YOU WILL BE TREATED PRIVATE & CONFIDIENTAL AS STRICLY AS POSSIBLE BY TRAVERSE TOURS SDN. BHD

Fitness Level

Only those who are reasonably fit, feel confident in water and be aged five (5) and above (under 18 will need parental consent). Those who are pregnant or under the influence of alcohol or drugs should not take part and those with asthma, epilepsy, diabetes or a heart condition should consult their doctor.

It is the participant responsibility to advise us in writing at the time of the booking of any medical condition or physical disability, which requires treatment or attention. The Operator reserves the right to decline your booking on the grounds that your safety could be compromised.

Reservation and Payment Scheme

Reservation Booking Period (before tour) payment required tours remarks; Online Reservation - 14 Days full payment upon confirming online reservation ALL Tours Confirmed availability: Telephone / Walk in 3 Days Full payment upon pick up for all tours. Fax / Email 5 Days 50% deposit (from the total payment). Balance payment upon pick up.

Refund

No refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.

Do also take note that, the refundable amount cannot be exchange for other items or the like.

Cancellation

Cancellation must be made in writing and acknowledged by Traverse Tours Sdn Bhd reservation personnel to avoid any misunderstanding. Cancellation notice must reach us at within the following period:-

i) 1 day prior to departure, 50% (from the total amount) cancellation fee will be imposed.

ii) No show, 100% (full amount) cancellation fee will be imposed.

Cancellation Postponement

The Operator reserves the absolute right to cancel, change or/and postpone the tour at any time due to safety issues, weather, river or road conditions, or insufficient numbers, or any other reason as the operator sees fit and assume no liability whatsoever for any loss, additional cost or any other consequent result. In such condition, no resource or claims be made against the Operator.

REMINDER

Most of the tours offered by Traverse Tours Sdn Bhd are conducted in remote areas and or in the wilderness. The events that may occur in these places are less predictable. The unexpected is the norm. Despite painstaking organization, they cannot be taken for granted. There will be some element of risk-taking as we are dealing with nature elements. Some places do not have the same quality of emergency, health and safety services that we may be used to because of the lack of communications service. Road travel may be uncomfortable and sometimes unreliable. This means that the itineraries plan should be seen as statements of intent, rather than a contractual obligation. Weather, transport difficulties and political instability might dictate that the itineraries be amended. The land agent or the trip leader will make the necessary changes which are necessary and with or without consulting the participants. On this case, Traverse Tours Sdn Bhd will do everything within our control to minimize the effects of the enforced changes. We cannot however be held responsible for the results of changes or delays, regardless of how they are caused. We highly suggest only those are physically fit, properly geared, understand and aware of the risk on the tours to participate.

*PLEASE NOTE THAT THESE TERMS AND CONDITIONS ARE CORRECT AT THE TIME OF PUBLISHING. TRAVERSE TOURS SDN BHD RESERVES THE RIGHT TO CHANGE / AMEND ANY OF THESE BOOKING TERMS AND CONDITIONS.


Refund Policy

Learn about our refund policy that is applied to tour booking, and return policy that's only applied to online RIVERBUG T-Shirt purchases.


As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.

Refund for tour cancelation made / requested by you:

IF the cancelation request is made within 3 days before the tour date, after a successful online payment transaction, your refund will be:-

a) Paid amount minus 3% (Online booking charges) and minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.

c) If payment was made via bank transfer or cash in our respective offices, refund amount will be:-

Paid amount minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.

* All refund that is made via online payment channels e.g. Paypal, bank transactions; all charges incurred will be borne by the you and not the company.

Others refund policy you should take note:

As stated in our Terms and Condition page:

i) 1 day prior to departure, 50% (from the total amount) cancellation fee will be imposed.

ii) No show, 100% (full amount) cancellation fee will be imposed.

iii) The inability to participate, due to physical fitness and unwell-being; 100% (full amount) cancellation fee will be imposed.  As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.

iv) Unexpected weather condition or unforseen unfortunate event occured at tour site -

     a) for SINGLE TOUR - 97% refund will be granted.
     b) for COMBO TOURS (any activity in the combo package) - NO REFUND will be granted. 

Useful Tip: 
For point iii and iv above; You can postpone your tour date/ activity OR allowing other person to participate the tour/ activity on your behalf.

Do also take note that, the refundable amount cannot be exchange for other items or the like.


Return Policy

NOTE: This policy only applies to RIVERBUG T-Shirt purchases. Depends on stocks / availabality

Your purchased T-Shirt must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the T-Shirt within 30 days of your purchase.

1. Please email sales@riverbug.asia to request a refund and we will assign you a tracking number/ order ID.

2. Mail your returned item to:

Traverse Tours S/B,
Lot 227 - 229,
2nd Floor, Wisma Sabah,
Jalan Tun Fuad Stephen,
88000 Kota Kinabalu, Sabah Malaysia

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

T-Shirt that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.


International Rafting Federation - Certified

Our tours are certfied by the IRF.


Many Malaysians would rather believe that white water rafting conducted outside Malaysia would be safer and thus more worthwhile than those done within the country. This is due to the assumption that only overseas River Guides are skilled and trained professionally. However, this belief would trouble any thrill-seekers who have 'been there done that' in Malaysia.

Truth be told, our own local company, Traverse Tours Sdn Bhd is one of the best white water rafting specialist in the region, if not the continent.

Traverse Tours Sdn Bhd or more fondly known as Riverbug is a local company founded by Mr. Dares Saham in 1995. After 12 years of its establishment, it now has the most experienced white water rafting Guides in the field. As of 2008, Riverbug has stepped up and got its crew internationally certified by the IRF.

IRF is short for International Rafting Federation, an assembly of national associations and organizations established by experts in the rafting arena. With membership from all over the globe, including Africa, Australasia, Europe, North America, and Latin America, its goal is to armoniously develop, organize and assure the future of rafting by certifying River Guides.

On 16th April ?26th April 2008, Riverbug organized an assessment expedition in which the IRF assessor Mr. Massimo Desiati assessed the Riverbug guides that were held in Kiulu River (Grade I-II), Padas River (Grade III-IV), Malangkap (Grade I - II), and Kampar River (Grade I-III) rivers to test the skills of the guides.

With its new internationally acknowledged crew, the leading white water rafting operator in the country has outdone itself and is a few steps ahead of the other companies, yet again. RIVERBUG is confident that more tourists, Malaysians especially, would be persuaded to "paddle or die" with them. Rafting with the Riverbug crew would now definitely be more adventurous, prestigious and fun!

All that without compromising the rafter's safety!


Online Payment FAQ

Understand how our payment process for the tours.


How early should I book a tour?:

Depends on the tour. For tour like Climbing Mount Kinabalu, at least 90 days earlier. For other tours, it is highly recommended that you book the tour, at least 3 days before departure.

What kind of security/privacy offered when I do an online payment?:

We do not store any credit card details / bank number details / password used during your purchasing process. In fact all the transaction is made purely encrypted and secured - under a solid platform made by our online payment gateway service provider: MOLPay.

If I want to cancel a tour, what should I expecting?:

Please read our Terms and Condition page and Refund and Return Policy. If you purchased a T-shirt (depends on stock / availabality) you might want to look at our Shipping Policy page.

I was in a middle of the booking process, and my internet was down, what should I do?

You can SAFELY do the booking process again. All the bookings will only be succesful until you received an online receipt from MOLPay.

I was presented a booking confirmation on my computer but I do not receive any e-receipt, what should I do?

Contact us immedietly at support[at]riverbug.asia or sales[at]traversetours.com. We will check your booking and forward you the receipt.

I think I've made a double booking, what should I do?:

Contact us immedietly at support[at]riverbug.asia or sales[at]traversetours.com. We will refund one of the booking with 100% cancelation refund and zero cancelation fee.

I went through all the booking process yet I not received / displayed with anything, what should I do?

Contact us immedietly at support[at]riverbug.asia or sales[at]traversetours.com. We will check your booking, was it successful or not. Either way we will notify you the result.


Whitewater Grades (Grade I, II, III, IV)

Find out about the grading of the whitewater.


Grade I

Fast moving water with riffles and small waves. Few obstructions, all obvious and easily missed with little training. Risk to swimmers is slight; self-rescue is easy.

Grade II

Straightforward rapids with wide, clear channels which are evident without scouting. Occasional maneuvering may be required, but rocks and medium-sized waves are easily missed by trained paddlers. Swimmers are seldom injured and group assistance, while helpful, is seldom needed. Rapids that are at the upper end of this difficulty range are designated Class II+.

Grade III

Rapids with moderate, irregular waves which may be difficult to avoid and which can swamp an open canoe. Complex maneuvers in fast current and good boat control in tight passages or around ledges are often required; large waves or strainers may be present but are easily avoided. Strong eddies and powerful current effects can be found, particularly on large-volume rivers. scouting is advisable for inexperienced parties. Injuries while swimming are rare; self-rescue is usually easy but group assistance may be required to avoid long swims. Rapids that are at the lower or upper end of this difficulty range are designated Class III- or Class III+ respectively.

Grade IV

Intense, powerful but predictable rapids requiring precise boat handling in turbulent water. Depending on the character of the river, it may feature large, unavoidable waves and holes or constricted passages demanding fast maneuvers under pressure. A fast, reliable eddy turn may be needed to initiate maneuvers, scout rapids, or rest. Rapids may require “must” moves above dangerous hazards. Scouting may be necessary the first time down. Risk of injury to swimmers is moderate to high, and water conditions may make self-rescue difficult. Group assistance for rescue is often essential but requires practiced skills. A strong kayak roll is highly recommended. Rapids that are at the lower or upper end of this difficulty range are designated Class IV- or Class IV+ respectively.

*These information is based on International Scale of River Difficulty.


Implementation of 6% GST For Services, Tours & Destinations

Read about the implentation of the 6% GST.


The Malaysian government has announced that on 1st April 2015, implementation of Goods and Services Tax (GST) of six (6) percent will take effect. This would mean that starting from 1st April 2015, under Malaysian Law, all inbound tour and hotel packages & other services that are consumed in Malaysia are subject to 6% GST. 

Traverse Tours Sdn Bhd has registered for GST and we would to inform our valued customers and clients that GST rate will be added onto all our services/ products, tours and destinations, effective 1st April 2015 and onwards, regardless of your tour booking dates.

e.g. if your tour date is in April or onwards, but you have made the booking BEFORE 1st April, we are obliged by law to implement the 6% GST onto your billing.


General F.A.Q

Need some more information read our FAQs.


Is whitewater rafting and kayaking considered dangerous sports?

No, even beginners can enjoy these paddlesports, given the proper attitude and care. Remote cases of fatality is known to have occured in other parts of the world though it is much lower compared to other sports. It's important to note that most of these mishaps occurred due to carelessness or poor attitude. Hence, before you begin your downstream rafting please follow closely our safety precaution briefing to avoid untoward happenings. It is important that you understand this briefing for the safety of all in the raft and more importantly yourself. As for beginners in kayaking, we provide basic Kayaking techniques classes before launching you into the exciting and challenging courses. Remember, any activity can turn into a dangerous situation if no proper preparation is given.

Where are the most popular spots for whitewater rafting in Sabah?

Kiulu River and Padas River are the most popular spots for whitewater rafting in Sabah. However there are a number of other sites that suits the needs of individuals or groups. As an example, we can arrange for nature observation calm water tours in Sukau, Kinabatangan to enable nature lovers get a closer look at the flora and fauna of Sabah's rivers or estuaries.

Where are safe spots yet exciting for whitewater rafting in West Malaysia?

As for now, Kampar River is considered safe and exciting river for whitewater rafting in West Malaysia and suitable for beginners and advance paddlers. This river is graded I-III on the river grading table.

What is the difference between whitewater rafting and kayaking?

Whitewater rafting is a sport that utilises water crafts to be propelled downstream by the turbulent current of certain fast flowing rivers. It can normally accomodate 6~10 pax, depending on the raft size. Compared to kayak, inflatable rafts a lot more cumbersome and difficult to maneuver. Kayaking is on the other hand a more maneuverable water craft that nowadays comes in many forms, i.e. inflatable, rigid, foldable and stowaways. Kayaking presents more challenges and freedom compared to rafting as it can go against currents and eddies given good hands.

When is the ideal time?

As it is sunny for most part of the year in Sabah, you would normally be able to enjoy these activities year round. However at certain times, especially during the Monsoon season it is not advisable to undertake these as the water or the weather could be very rough and uncomfortable. Just to be sure, it's best that you contact us well ahead of your tour to avoid disappointment.

What do I need to bring for the tour?

You would only need to bring suitable water attire (there'll be lots and lots of thrills and spills), a change of footwear if need be, sunblocks, towels and waterproof camera. Do not bring or wear your jewelleries, contact lenses, watches, earrings and other precious items that may get lost. As for the rest the rafts, kayaks, equipments, the mystic settings and a sumptious BBQ lunch (Padas Rafting and Kiulu Rafting only), it's on us.

Is Rafting Dangerous?

Rafting is a water based activity. It is EXCITING, Wild and Fun! However, as all adventure sports are, risk is involved. The risk is contributed among the people engaged in the activity and that is why many people love rafting. Guides are trained to minimize risk statistically. Statistics show that the injury rate for whitewater rafting is the same as the injury rate for 
bowling! But still there is risk and you will most probably forget about it the moment you are on the raft! The most injury you will get is sunburn, while others injures often take place on land when climbing the river banks and getting in and out of the boat!

I can't swim. Can I still go rafting?

All customer will be provided with buoyancy vest, proper PFD (personal floatation device) rather than a jacket. The PFD will keep you afloat in the water, if you find yourself in the river. More importantly, you should not be afraid of the water. Non-swimmer should not go to class V trips, instead should be better off at class III and class IV river.

How fit should I be to go rafting?

That depends on the type of raft—paddle boat, or oar-paddle combination boat. You should be reasonably healthy to be able to fit to the buoyancy vests. Paddling is tiring, but guides will instruct you regarding paddling techniques. Oar boats, where you are a passenger, are available on many river. If you are still in doubt, check with your doctor before you go.

What should I wear on the river?

As a rule of thumb, it is advised that you dress for the water temperature rather than the air temperature, since you will be getting wet. Shorts and T-shirts and sandals with straps are highly recommended. You can put on sun block lotion but not on your forehead and the back of your legs because it will run into your eyes or cause you slipping all over the boat.

I have a family with young children. Who should I take?

Everyone! The minimum age to go rafting in Kiulu, Padas and Kampar are 5, 12 and 10 respectively. If the children prefers to be excluded and stay on land, they can still follow the trip but they will be baby-sit in the ending point where you will meet them after rafting.

I am a senior citizen. Which trips do you recommend for me?

For fit, active seniors below 65, you may want to try the Padas River or Kampar River. Otherwise, Kiulu River is a wise choice. All across the world active people of all ages, including 60's and 70's enjoys rafting.

What happens on a typical trip?

You will be picked up from your hotel or designated place and time that you have agreed with our company's reservationists or representatives. The guide will then release forms, and making sure that everyone is prepared for the river trip. The river guide will give a safety talk. You must listen to them carefully. There will be exciting rapids and your river guide will further instruct on how to navigate the boat.

What are my chances of falling out of the river and what should I do if I do?

Believe it or not, many people love falling out of the boat. It's exciting. But it can be disorienting and overwhelming at first. Many people have taken up rafting for many times but have never fallen in the river. Some people fall on the first trip. It’s part of rafting. If you follow your guide's instruction, your "swim" could be the best part of your trip!

It looks like rain. Will the trip still go?

Most rafting trips go, rain or shine. Occasionally circumstances beyond control like high or low 
water will cause the trips to be closed. We will close down operation during these times.

What is the cancellation policy?

Cancellation made one day before the tour, a 50% of the deposit will be forfeited. If you do not turn up for the trip on the day itself, full deposit will be forfeited.

Can I bring my camera or video camera?

We do not recommend bringing camera or video cameras. It would be fine for disposable waterproof camera well suited for rafting. Besides, we provide picture packages at only *RM 50.00 for 4 best shots on the day after your trip!

* Only for Kiulu River and Padas River.

Should I tip my guide?

Tipping is not expected, but is certainly a plus! It really depends on whether you liked the trip, or the guide. If you think that your guide has done a good job, then tip accordingly. It is the way for you to show your appreciation. Some tourists even get acquainted with the guides after the trip and become friends.


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+6 019 820 4921
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